REFUND & RETURN POLICY

Refund & Return Policy

At Trinity Ponds Farm LLC, we take great care in crafting each small-batch item. Because our products are handmade and personal in nature, we do not accept returns on opened or used items for health and safety reasons.

Returns

If your item arrives damaged or incorrect, please contact us within 5 days of delivery at info@trinityponds.com with your order number and photos. We will gladly work with you to resolve the issue.

Our Promise

If you receive your order and truly don’t love it, please reach out to us. While we cannot accept returns on used personal care items, we want you to be happy with your experience and will do our best to make it right. In many cases, this may include a replacement or store credit.

We believe in treating our customers the way neighbors should be treated — fairly and with care.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened soaps

• Body care products

• Lip balms

• Salves

• Bath products

Refunds

Approved refunds will be issued to the original payment method. Processing time may take 5–10 business days depending on your financial institution.

Allergies & Sensitivities

Customers are responsible for reviewing ingredient lists prior to purchase. Trinity Ponds Farm LLC is not responsible for allergic reactions. If irritation occurs, discontinue use immediately.