Shipping Policy
Shipping Policy
Thank you for supporting Trinity Ponds Farm. Each order is packed and shipped directly from our small farm in Stahlstown, Pennsylvania.
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays). During peak seasons or markets, processing times may extend slightly. You will receive a confirmation email once your order has shipped.
Shipping Methods
We ship via USPS Ground Advantage and USPS Priority Mail. Shipping rates are calculated at checkout based on package weight and destination.
Delivery times vary by location but typically range from:
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Ground Advantage: 2–5 business days
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Priority Mail: 1–3 business days
Please note that delivery times are estimates and not guaranteed.
Free Shipping
Enjoy free shipping on all U.S. orders over $40. We currently ship within the United States only.
Local Delivery & Pickup
Local delivery may be available within our surrounding area. If you select local delivery at checkout, we will contact you to coordinate a time and location.
Shipping Address Accuracy
Please ensure your shipping address is correct at checkout. Trinity Ponds Farm is not responsible for delays or additional shipping costs caused by incorrect or incomplete addresses.
Damaged or Lost Packages
If your package arrives damaged, please contact us within 48 hours of delivery at:
Please include your order number and photos of the damaged item and packaging.
While we are not responsible for carrier delays, we will assist in filing claims when possible.
Questions
For any shipping-related questions, please contact us at:
We appreciate your patience and your support of small-batch, handmade goods.